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A Case for Performance Based O&M Contracts - Part 2 of 3

In Part 1 of this article, we discussed the prevalent O&M contracts, satisfaction delivered and received, and challenges faced by facility managers and service providers to achieve satisfaction. We also discussed the opportunities in SLA-based contracts and bonuses in-built in such contracts, and benefits of performance based contracts for the user, service provider and society at large.

By Rakesh Sahay
May - June 2016

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